If you are not satisfied with the uLeash, or if one of our products does not perform to your satisfaction, you may return it to us for repair or replacement at any time. We 100% guarantee the uLeash. (The lifetime of the uLeash)
How to Request a Repair or Replacement:
- Send us an Email at firstname.lastname@example.org with:
- What you want us to fix
- Product information
- Attach photos
3. Ship the uLeash to the following address
Planet Pawsitive Repair Department:
3745 Monroe Street
Carlsbad, CA 92008
- Please be sure to ship the package with a carrier that can provide tracking and insurance. Planet Pawsitive cannot replace packages lost during a repair shipment if proof of tracking is made unavailable to us.
REPAIRS AND REPLACEMENTS
IF YOU HAVE A DAMAGED uLEASH PRODUCT THAT YOU WANT REPAIRED, PLEASE READ AND FOLLOW THESE INSTRUCTIONS
WARRANTY & NON-WARRANTY REPAIRS:
A WARRANTY REPAIR covers anything that appears to have failed under normal use, we do not charge for warranty repairs.
A NON-WARRANTY REPAIR covers damage due to normal wear and tear, or damage not caused by a malfunction. We charge for non-warranty repairs.
WHO DETERMINES IF IT’S A WARRANTY OR NON-WARRANTY REPAIR? Our Planet Pawsitive Repair Department will determine whether your repair is or is not covered by our warranty. They will contact you if there will be a charge and/or to discuss repair options.
CHARGES FOR NON-WARRANTY REPAIRS: The minimum charge is $10.00 per part.
HOW LONG DOES IT TAKE? All uLeashes are repaired in Oceanside, California. Turnaround time is approximately 7 business days from the time your suit is received excluding shipping.
WHO PAYS FOR SHIPPING? You pay to send your uLeash to us; we pay to send it back. This applies both to warranty and non-warranty repairs.
- If you live close to one of our local events on the weekends in Southern California, you may take your return there to have your uLeash exchanged or repaired.
*Shipping and Processing Details
Items will be returned to you via USPS Priority Mail. This is not an expedited service. We will our best to process repairs and exchanges within 7 business days.
If the item is deemed irreparable, we may, at our discretion, replace it. Please contact us with any questions, comments, or return requests.